The complete guide to switching your Internet provider

Feb 22, 2024
The complete guide to switching your Internet provider

In today's interconnected world, a fast, reliable internet connection has become a non-negotiable necessity.[1] While changing your internet service provider might seem like a daunting task, we've created this comprehensive guide to simplify the process and help you make an informed decision.

Step 1: Evaluate Your Current Internet Needs

Before considering a switch in internet providers, it's crucial to perform a detailed assessment of your business's internet requirements. Consider the following aspects:

  • Device Connectivity: Determine the number of devices simultaneously connected to your business's internet. This includes computers, smartphones, and any other internet-enabled devices.
  • Usage Patterns: Identify the types of activities these devices are engaged in. Are they primarily used for business-related tasks like email, cloud computing, and video conferencing? Or do they also handle data-intensive processes like streaming high-definition content or large file transfers? Think about what software your business uses; do you have MYOB, Microsoft, Salesforce and others? How is the quality of your network when these applications are running?
  • Data Consumption: Assess your monthly data usage. While many business internet plans offer unlimited data, understanding your usage can help in selecting a plan that aligns with your needs without overpaying for unutilized resources. Consider your bandwidth requirements; what are you getting today and can this bandwidth handle any increased growth in your business over the next 6-12 months?
  • Speed and Reliability: Evaluate your current internet speed and its reliability. Are there frequent disruptions impacting business operations? Does the speed adequately support an efficient workflow, particularly during peak usage times? For example, can your internet handle multiple video conferencing calls in the office simultaneously without compromising the quality?
By thoroughly understanding these aspects, you can make an informed decision when selecting a new internet service provider for your business. For detailed guidance on choosing the best internet plan for your specific business needs, visit Understanding Your Business Internet Needs.

Step 2: Review Your Current Contract

Transitioning to a new internet service provider often involves understanding your current contract's terms and conditions. Review your existing agreement, and take note of the following:

  • Contract Duration: How long is your current contract, and when does it end?
  • Early Termination Fees (ETFs): Does your provider charge an early termination fee if you end your contract ahead of its expiration date? If so, how much?
  • Outstanding Equipment: Do you have any leased equipment from your current provider that needs to be returned? Are there any charges associated with not returning this equipment?
  • Bundling Options: Review your current contract for bundling options. Your existing provider may offer bundles that include business internet services along with other amenities like phone lines, cloud storage, or cybersecurity services. 

Step 3: Contact GigaComm

Once you're ready to switch, the next step is reaching out to a new provider. The team will guide you through the sign-up process, address any technical questions you may have, and help you choose the most appropriate package for your needs.

Step 4: Schedule Your Installation

After signing up, professional technicians will visit your location to install your new hardware and set up your internet service. Here's what the installation process typically involves:

  • Installation of Network Termination Device (NTD):  This device, crucial for connecting to the fibre network, acts more like a modem than a router. It converts the incoming fibre optic signal into a form compatible with your business router, but it is important to note that the NTD and router are two distinct components.
  • Wiring Setup: The technician will ensure that the necessary wiring is set up for optimal signal strength throughout your location.
  • Network Testing: Once everything is set up, the technician will test your connection to ensure it is working correctly. They will test for speed, latency, and packet loss to ensure you're getting the service you signed up for.
  • Device Connection: The technician can assist in connecting your devices to the new network. Their goal is to ensure you're up and running before they leave.

Step 5: Notify Your Current Provider

After the successful installation and testing of your new service, it's time to notify your current provider about the switch. Be aware of the following:

  • Cancellation Notice: Some providers require a notice period for cancellation. Make sure you provide this notice in line with their terms and conditions.
  • Final Bill: Ensure that you settle any outstanding bills with your current provider. This may include charges for your final month of service or any unreturned equipment.
  • Timing: To avoid any gaps in service or potential double-billing, ensure the cancellation of your old service aligns with the activation of your new connection.

Step 6: Enjoy Ultra-Fast Internet

After switching to a new internet provider, it's crucial to assess the impact of this change on your business operations. Use the following checklist to gauge the performance and reliability of your new internet connection:

  • Are large file transfers and data-intensive processes now more efficient?
  • Have there been any unexpected downtimes or disruptions?
  • How well does the new connection handle multiple devices and simultaneous usage?
  • Are meetings and presentations conducted online smoother with fewer interruptions?
  • Do your business's cloud-based applications and software operate more efficiently with the new connection?
  • What is the overall employee feedback regarding internet performance?

By systematically addressing these points, you can ensure that your decision to switch internet providers is yielding the desired improvements in connectivity and productivity. Keep in mind that it may take some time to fully adapt to the new service, and continuous monitoring is key to maximizing its benefits for your business.

Further Information

Here are some additional aspects to consider when making the switch:

  • Data Transfer: If you were using cloud storage or an email address provided by your previous ISP, you might need to transfer data or set up a new email address.[2]

Making the switch to GigaComm is about choosing a future-ready, customer-centric approach to your internet connectivity. We believe in providing not just ultra-fast internet but also superior service that keeps you connected to the world, smoothly and effortlessly.

So, are you ready to make the switch and experience the GigaComm difference?



  1. Why home buyers rate internet speed more important than ever before

  2. How To Keep Your Email Address When Changing Internet Service Providers