Can I use my own router with a GigaComm service?

At GigaComm, we provide customers with a NetComm NF18ACV router for most residential and business services. The NetComm routers we use have been tested to operate at 1000Mbps so we know they can deliver the speed and performance we promise.

Using your own router

You may choose to use your own router when using a GigaComm service.
However, not all routers can achieve close to 1000Mbps, so you need to ensure you have a high-performance router that can achieve these speeds.

GigaComm can only provide limited technical support to customers using their own router. Where a customer is not using a GigaComm supplied router, we will not be able to look at configuration issues and port/Wi-Fi performance. In this circumstance, troubleshooting will be limited to the part of our network that we have visibility over.

Additionally, if your router cannot achieve Gigabit speeds, then products such as our Plume Wi-Fi will also not be able to achieve maximum speeds when used in combination with your BYO router. However, using your own router does not affect the Plume Wi-Fi coverage and mesh coverage.

There are a few things to consider when you BYO router to GigaComm.

We operate our network as IP over Ethernet, so the connection from your BYO router is Ethernet (usually on the WAN port) and we use DHCP to dynamically allocate an IP address to your router.
Traffic will not pass across our network if you assign a static IP address to your router.

To establish the connection to our network:

  • Set the WAN port connection type to IPoE
  • Set the WAN port to Automatic IP or Dynamic IP.
  • Disable any VLAN configuration on the WAN Port.

To achieve maximum performance throughput from your router there are two key settings to be configured:

  • Disable any QoS or traffic priority on your router as this traffic generally needs to be handled by the CPU resulting in much reduced throughput.
  • Enable upstream traffic shaping to minimise any upstream packet drops, this ensures you get maximum upload and download performance.

We suggest the following upstream traffic shaping settings.

50Mbps uplink speed

  • Shape: 54000 kbps
  • Burst rate: 500000 Bytes

100Mbps uplink speed

  • Shape: 107000 kbps
  • Burst rate: 500000 Bytes

250Mbps uplink speed

  • Shape: 264000 kbps
  • Burst rate: 650000 Bytes

400Mbps uplink speed

  • Shape: 420000 kbps
  • Burst rate: 650000 Bytes

1000Mbps uplink speed

  • Shape: disabled
  • Burst rate: disabled


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