You may choose to use your own router when using a GigaComm service.
However, not all routers can achieve close to 1000Mbps, so you need to ensure you have a high-performance router that can achieve these speeds.
Your router should support Gigabit Ethernet on both the WAN and LAN RJ45 ports if you would like to take up a gigabit service. We also recommend using a router that supports both 2.4Ghz and 5Ghz Wi-Fi and Dynamic IP or DHCP over Ethernet WAN.
GigaComm can only provide limited technical support to customers using their own router. Where a customer is not using a GigaComm supplied router, we will not be able to look at configuration issues and port/Wi-Fi performance. In this circumstance, troubleshooting will be limited to the part of our network that we have visibility over.
Additionally, if your router cannot achieve Gigabit speeds, then products such as our Plume Wi-Fi will also not be able to achieve maximum speeds when used in combination with your BYO router. However, using your own router does not affect the Plume Wi-Fi coverage and mesh coverage.
We operate our network as IP over Ethernet, so the connection from your BYO router is Ethernet (usually on the WAN port) and we use DHCP to dynamically allocate an IP address to your router.
Traffic will not pass across our network if you assign a static IP address to your router.
To establish the connection to our network:
To achieve maximum performance throughput from your router there are two key settings to be configured:
50Mbps uplink speed
100Mbps uplink speed
250Mbps uplink speed
400Mbps uplink speed
1000Mbps uplink speed