Gigacomm is not a reseller of the nbn. It builds and operates its own network, using G.fast and FTTP technologies that deliver reliable, ultra-fast internet in apartment buildings. The network is designed for greater reliability and lower latency, distinguishing it from other internet service providers in Australia.

Gigacomm offers download speeds of 2Gbps, 1Gbps, 500Mbps, and 100Mbps, with upload speeds of either 100Mbps or 200Mbps, depending on the plan.

Gigacomm's plans speed are delivered to the apartment's network boundary. Speeds experienced from the apartment’s network boundary depend on various factors, including the router's Wi-Fi version, its performance, proximity to the Wi-Fi source, interference, and specific building materials affecting signal propagation. For maximum speeds, a direct Ethernet connection to the router is recommended, and using Wi-Fi6 or Wi-Fi7 is advised, as Gigacomm routers support Wi-Fi6.

Gigacomm is rolling out its network to new areas - check your address on our website or contact our customer care team to see if you're eligible. If you are not eligible, join our waitlist, and we will advise you if your address becomes eligible.

To sign up for Gigacomm internet services, you can start by visiting our website. Simply check your address, choose your preferred plan, and follow the step-by-step instructions to complete the process. Alternatively, you can sign-up by contacting our customer care team for assistance. Additionally, you can visit Gigacomm kiosks, which will be in buildings or at events, to complete your sign-up.

Gigacomm is here to assist you with any questions or concerns. Our customer care team is available to help, and you can reach us in several ways:

• Phone: Call us at 1300 004 442 during business hours (Monday to Friday, 8:00AM - 8:00PM).
• Live Chat: Use the live chat feature on our website for real-time assistance.
• Email: Contact us via email at info@gigacomm.net.au.

Our team is here to ensure your experience with Gigacomm is smooth and hassle-free.

You may choose to use your own router when using a Gigacomm service. However, not all routers can achieve the best possible speeds, so you need to ensure you have a high-performance router. Speeds experienced are constrained by the type of Wi-Fi available in the router, the performance of the router, proximity to the Wi-Fi end point and other apartment specific features such as certain types of building materials which impact the Wi-Fi signal within the apartment. Direct connection to the router by cable will deliver the maximum speeds.

Gigacomm follows a monthly billing cycle. You will receive an invoice on the 28th of each month, covering the billing period from the 25th of the current month to the 24th of the following month. If the 28th falls on a weekend or Public Holiday, the invoice will be issued on the next business day. If you have chosen the direct debit option, payments are typically processed automatically on the invoice due date from your bank account, credit card or debit card. Alternatively, you can make a manual payment using the BPAY details provided on the invoice. Your invoice includes a breakdown of your charges, including your plan costs, any additional services and applicable taxes.

Customers on a month-to-month plan or who are out of contract can cancel by providing 30 days' notice. If you are on a 12 or 24-month plan and cancel before the end of your contract term, it may result in early termination fees. These fees are outlined in your service agreement and the relevant critical information summary (CIS) for your plan. To cancel your plan , have questions or require assistance with the cancellation process, contact our customer support team: Phone: 1300 004 442 (available Monday to Friday, 8:00AM to 8:00PM) For questions or assistance with the cancellation process, contact our customer support team:

Live Chat: Available on our website Monday to Sunday, 8:00AM to 10:00PM

Email: info@gigacomm.net.au

Please review your service agreement and CIS for detailed terms and conditions related to cancellation.