About Us

We believe in the power of connection to improve the world we live in by closing gaps, helping us learn and through collaborating, to solve problems that drive new opportunities. 

Only by providing ultra-fast and reliable internet can people, businesses and communities really connect and thrive. 

It’s the reason we started GigaComm.

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GigaComm

Providing you priority customer support

Unlike the many resellers of NBN services across Australia, GigaComm is a fully independent network. The service we provide to your home or business is run across our private network. 

This means we don’t have to deal with the multi-point, complex legacy systems, technology and issues that larger, incumbent providers need to do. 

Because our network is built on next-generation technology, we have complete transparency and control over all elements of the network. 

You don’t need to wait for your internet provider to contact the network owner, or wait for a response to solve issues. We own the network, our technical teams manage our network, and our support teams respond quickly.

We’re focused on ensuring when you contact us, you’ll reach people who are based in Australia, are knowledgeable and really want to help. 

We are available between 8.30 am to 6.00 pm Monday to Friday (AEST).

You can contact us in several ways:

Is GigaComm available in your area?

FAQs

GigaComm is a privately owned, Australian telecommunications company that is providing businesses and residential customers with a new, better choice for their internet service. 

Using the latest technology, our independent network consistently delivers ultra-fast, secure and low latency internet. 

We are making Gigabit speed internet affordable for your office or home so you can do the things you need to do, at any time of the day. 

Our locally based team have extensive experience working in the telecommunications industry in Australia and internationally. 

At GigaComm we are rolling out a fully independent network that is capable of providing much greater speeds and lower latency than the NBN – all at affordable prices. We use a combination of the latest fibre and wireless technologies to deliver our next generation gigabit services. 

At GigaComm we deliver ultra-fast internet at market leading prices.  

As we operate our own independent network, we are able to offer all our customers Gigabit speed services, often to areas where other providers are limited to 100 Mbps. 

Our people are knowledgeable and really want to help.  We offer great value, flexible payment plans to suit your needs.  We’re so sure you’ll love our ultra-fast internet, all plans are backed by our GigaComm Guarantee which means you can try us out commitmentfree for the first 30 days. 

We’re sure you will love the Gigabit difference from your GigaComm service. If, for any reason though, you decide not to continue with your GigaComm service, simply call us before the completion of your first month and we’ll be happy to provide a full refund of any GigaComm charges incurred up to that date. 

There are a number of ways you can contact us to find out more about GigaComm services in your area or to get answers to any questions.  

Website form – simply send us your details on one of the forms on our website and we will contact you within 24 business hours.  

Online chat – you can chat with us anytime between 8.30am-6.00pm Monday to Friday (AEST) 

Email – drop us an email at info@gigacomm.net.au 

Phone – phone our team on 1300 004 442 anytime from 8.30am-6.00pm Monday to Friday (AEST)

When we reply to your enquiry, or take your call, we’ll firstly check to see if we have GigaComm services available in your building, or if we are currently rolling out in your suburb.  

If we have services available in your building, we can have you connected in less than 2 weeksWe have helpful technicians who can come to your premises and have you up and running, typically on the same day.   

Our independent network uses a safe and abundant resource called high-frequency mmWave spectrum.  

Network points are placed on top of buildings or street level assets, such as lights. They are then connected together by mmWave beams to create a multi-point to multi-point coverage mesh.

Once your building is covered, we connect up to your building’s existing wiring to deliver our Gigabit service. Multiple signal paths ensure traffic can be automatically rerouted if one path becomes congested.

The network only grows stronger, not slower with every new connection. 

Learn more about the security of our network
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If you are a small-medium business that is part of a selected member organisation, we can deliver great value telecommunications services for you.

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Latest news from GigaComm

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Ready to join the Gigabit Community?

Get Ultra-Fast, Great Value Internet with GigaComm. Get in touch with us and speak to one of our experts today. 

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