# Gigacomm

> Gigacomm delivers fast, reliable fibre broadband with local support.

Availability depends on the building. To confirm whether Gigacomm is available at an address, use the address checker on the homepage.

## Pages
- [Home](https://gigacomm.net.au): Fast, reliable internet built specifically for apartments. Unlimited data, no lock-in contracts. Check if Gigacomm is available at your address.
- [Community](https://gigacomm.net.au/community): affordable, no lock-in broadband for community housing residents. No installation fee, free router, and Centrepay payments available.
- [About Us](https://gigacomm.net.au/about-us): Australian-owned internet provider connecting apartments and businesses in Melbourne, Sydney and Brisbane, and working to close the digital divide.
- [FAQs](https://gigacomm.net.au/faqs): Answers to common questions about Gigacomm billing, payments, contracts and our network. Find out what to expect on your first invoice.

## Plans and pricing
Current plans, prices and promotions are shown on the [homepage](https://gigacomm.net.au). Prices and offers change, so refer to the website rather than this file.

## Contact
- Phone: 1300 004 442
- Email: info@gigacomm.net.au
- Mon-Fri 8:00am-8:00pm
- Live Chat Mon-Sun 8:00am-10:00pm

## Legal
- [Customer Terms](https://cdn.sanity.io/files/asr7ldqv/production/404e6108a5759dfb49d6883344d62bac65a34850.pdf)
- [Privacy Policy](https://cdn.sanity.io/files/asr7ldqv/production/5d6b86c07b269afb9d82c87f1d919d2b102c425d.pdf)

## Policies
- [Customer Charter](https://cdn.sanity.io/files/asr7ldqv/production/ccd721f927adf1a60c582023deaa89fe5c94ea6b.pdf)
- [Acceptable Fair Use Policy](https://cdn.sanity.io/files/asr7ldqv/production/30b4f547b75ea15ad07f3afb275c0820cb1dc7d0.pdf)
- [Customer Complaints Handling Policy](https://gigacomm.net.au/complaints): How to make a complaint to Gigacomm, what to expect, how we resolve it, and how to escalate to the Telecommunications Industry Ombudsman (TIO).
- [Financial Hardship Policy](https://cdn.sanity.io/files/asr7ldqv/production/5c5ab05516bc7e658f298479d5af1c3815ff522e.pdf)
- [Social Media Moderation Policy](https://cdn.sanity.io/files/asr7ldqv/production/42f52db7329ba625784b455b0cdedb5f0cdaf60e.pdf)
- [Domestic, Family and Sexual Violence Support](https://gigacomm.net.au/domestic-and-family-violence-support): Sensitive, confidential support for customers affected by domestic, family or sexual violence, plus national support services. In danger, call 000.

## Support
- [Critical Information Summaries](https://gigacomm.net.au/critical-information-summaries): Read the Critical Information Summary for each Gigacomm plan, including current and previous versions, plus router terms and related policies.
- [Advocate and Authorised Representative Form](https://cdn.sanity.io/files/asr7ldqv/production/43039b4e47e3c3ff114399f5b1af55e32ab94aae.pdf)